Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,215 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jan 6, 2025

Unsatisfactory Employment

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

The initial training was fine.

Cons

Management doesn't respond. Once on site the training moved again and again. I only had one positive experience of all 3 locations. I only had 3 days of in office with a trainer and was told it going be cut and moved onto my hospital location at the time. I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate. People taking 40m breaks, etc. There was no structure. I had no access to emails or systems for 2 weeks. I wasn't paid for my last day as well as they controlled my timesheet.

Firstsource Solutions Response

1y

Thank you for your valuable feedback. We are sorry to hear of your experience and take comments like yours seriously when reviewing our core structures. As an organization, we are committed to fostering an environment where every FirstSource can thrive. With curated training and work structures, a dedicated HR team, and policies put in place for seamless work management, we pride ourselves in being advanced in our operations. Although this does not sound like your experience, we hope that these concerns were brought to your HRBP to be addressed and properly handled. Thank you for the hard work and effort you put in during your time as a Firstsourcer. We appreciate your review and wish you the best in your future endeavors.

3.0

Nov 21, 2024

Was okay but there’s room for improvement

Customer service representative fraud specialist

Recommend

CEO approval

Business Outlook

Pros

Quite an easy job. The role itself is alright. I started out in personal banking and after six months, moved into the fraud team. Fraud is so, so much better than personal banking. Money is alright for a call centre but could be better due to the high cost of living right now. Paid fortnightly. There are opportunities to progress at the company. Can work from home but it takes a long time before you’re able to. Friendly staff.

Cons

Training is awful and rushed. You are in no way prepared for calls by the time that training is over. You just have to learn on the job. Team leaders seem to only care about our statistics as that’s what makes them look good, rather than our customer service or call quality so, y’know, our actual job… Headsets are awful. You’re constantly having to repeat yourself as the customer cannot hear you which is ridiculously frustrating. People are burnt out because there isn’t enough staff. It’s constant back to back calls. There’s no managers available when you need help - you’re just told to message the teams chat which people take ages to reply to so you’re leaving the caller on hold for a long time. Systems are outdated and crash a lot or take ages to load. Money wasted on pizza days won’t fix low staff morale - fixing the above does. There’s a reason why there is a huge turnover in staff, it’s a shame because the company has huge potential.

Firstsource Solutions Response

1y

Thank you for sharing your experience with us. We're glad to hear that you found the job itself manageable and enjoyed the opportunity to transition into the fraud team. However, we're concerned about your comments regarding the training process and team leader support. Our goal is to ensure our colleagues are well-prepared and feel supported in their roles, and we'll take your feedback into account as we continue to improve our training and management practices. We appreciate your suggestion about better equipment and will consider this as well. Lastly, we understand that pizza might not always be the most effective way to show appreciation, and we continually explore alternative ways to reward hard work through our reward programme.

3.0

Nov 20, 2024

It’s a call centre

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and can also work from home

Cons

Low pay at minimum wage

Firstsource Solutions Response

1y

Thank you for your feedback. We're glad to hear that you appreciated the flexibility in hours and the work-from-home opportunities during your time with us. We strive to offer competitive compensation within the constraints of our business. We'll continue to evaluate our compensation and benefits structure to ensure we're offering fair and competitive wages to our colleagues.

Viewing 358 - 360 of 4,215 Reviews

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