Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,219 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,219 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Nov 18, 2024

Decent

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good if you can sell

Cons

A lot of targets can be extremely stressful when the data is bad

Firstsource Solutions Response

Thank you for your feedback. We appreciate the importance of sales skills in our line of work, and we do understand that meeting targets and dealing with inconsistent data can be stressful. Our colleagues are the backbone of our business, and it's their dedication and hard work that enable us to provide the excellent service our clients have come to expect. We're always committed to providing the right tools, training, and support to help our colleagues succeed.

4.0

Nov 15, 2024

Call centre environment

Customer experience agent

Recommend

CEO approval

Business Outlook

Pros

Average bonus structure Good middle management

Cons

Lack of job security Performance is not noticed from higher management

Firstsource Solutions Response

Thank you for sharing your review. We're glad to hear that you found our bonus structure satisfactory and middle management strong. We understand your concerns about job security and feeling like your performance wasn't recognized by higher management. The nature of our business means that client needs can change, but we're always working to provide more roles for our colleagues. We'll take your feedback on board and continue to explore ways to better recognize and reward the hard work of our colleagues.

2.0

Nov 6, 2024

Help

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They had overtime sometimes and paid more for it.

Cons

The working environment was hostile and everyone was micro managed. Targets were impossible to achieve.

Firstsource Solutions Response

Thank you for taking the time to provide your feedback. We’re glad to hear that you appreciated the overtime opportunities and the compensation for your extra effort. However, we are concerned by your comments about the working environment and micro-management. We understand how important it is for employees to feel empowered and supported, and we’ll take your feedback seriously to improve the work culture and set more realistic goals.

Viewing 361 - 363 of 4,219 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Decent

Call centre environment

Help

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