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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,221 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,221 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Colleagues were super amazing miss it

Cons

Managers were a bit too weird

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We’re glad to hear that you had such positive experiences with your colleagues—they truly are an essential part of a great work environment. We also appreciate your honesty regarding your experience with management.
2.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Agents were decent people for the most part

Cons

TLs genuinely seemed to believe being a TL in a call centre made them monumentally important.

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Firstsource Solutions Response
1y
Thank you for sharing your thoughts. We're glad to hear that you enjoyed working with our outstanding agents. We're disappointed to hear about your negative experience with the TLs and the workplace culture. We can assure you that we are continually working on improving our management processes and training, and creating a more positive work environment. Your feedback is valuable and helps us identify areas where we can do better.
3.0
Oct 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Bonus was good before loss of campaigns

Cons

They lost a lot of the campaigns

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Firstsource Solutions Response
1y
Thank you for sharing your experience. We're glad to hear that you found the bonus structure beneficial during your time with us. We understand that the loss of campaigns can be frustrating and disruptive. The nature of our business means that client needs can change, but we're always working hard to secure new opportunities and ensure stable employment for all our colleagues.
Viewing 364 - 366 of 4,221 Reviews

Glassdoor has 4,332 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.