Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Nov 19, 2017

Great team leaders, poor higher support and long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The team leaders and your work colleagues are generally great.

Cons

Head office can be quite rude to home-based agents and the hours are far too long considering the amount of work you have to constantly complete

Firstsource Solutions Response

8y

Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member. We do continuously congratulate our colleagues throughout our Facebook page but also through reward and recognition. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

1.0

Nov 17, 2017

Management

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Nothing extra ordinary to mention.

Cons

If you disagree with your manager, he will contact HR and you will be asked to resign, HR will not give any reason as to why you should resign.

5.0

Nov 9, 2017

Firstsource as Workplace

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Best Place to Learn and grow

Cons

Domestic Sector was not strong enough

Viewing 3661 - 3663 of 4,260 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)