Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Sep 23, 2016

In my opinion anybody who start a great career in IT sector I suggest you should select Firstsource solution ltd

Senior customer services representative

Recommend

CEO approval

Business Outlook

Pros

To build up a great career that's why I choose this company and I feel my decision is not bad so I prefer this company anybody who to start a great career

Cons

In my opinion anybody who start a great career in IT sector I suggest you should select Firstsource solution ltd. You can build up a great career, that's why I choose this company and I feel my decision is not bad so I prefer this company anybody who to start a great career

Firstsource Solutions Response

9y

Thank you for your great review! We strive to create an environment that nurtures constant learning amongst all its employees and we are happy to hear you had such a great experience. We thank you for your contribution to the company and wish you all the very best in your future endeavours.

2.0

Sep 22, 2016

NOT BAD

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible Relaible Good salary free mind nice to work

Cons

late salary delay for 2 to 3 months

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback. We are happy to hear you found our company a nice place to work and we apologise for your salary delay. We try our best to ensure this does not ever happen and recommend any change to banking details be sent to payroll immediately to avoid this. We would like to thank you for the contribution you made during your time with our company and wish you all the best in the future.

2.0

Sep 20, 2016

Worst salary for software people,

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing to say specific to here

Cons

Lots of cons, salary, no internet even Google for software team, old managers are sitting in same seat. No career opportunities..

Firstsource Solutions Response

9y

We would like to thank you for taking the time to leave us your feedback. We strive to create an environment that nurtures constant learning amongst all its employees and offers development opportunities at all stages of careers. These posts are made available to all employees through the careers page of our website. We will take your feedback and address the places that we missed in delivering a great experience for you. We thank you for the time you spent with us and we wish you all the best in your future endeavours.

Viewing 3844 - 3846 of 4,232 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)