Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Sep 19, 2016

Presales

Management trainee

Recommend

CEO approval

Business Outlook

Pros

The company has Good culture

Cons

No Worklife Balance in presales team

Firstsource Solutions Response

9y

Thank you for taking the time to leave your review. We are happy to hear that during your time with us you have seen our good company culture. We encourage all of our employees to constantly learn and grow. We believe that with the right support, everyone at Firstsource has the potential to become a leader in our organisation and beyond. We value and consider all feedback and we will continue to find ways to improve. We wish you the best of luck in your future.

1.0

Sep 17, 2016

Gives a salary of associate and make us to do tl's work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Firstly, 30th day salary will be coming to our hands at any cost. That's it

Cons

Worse shifts what I have faced and less no of leaves

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review and I am sorry to hear about your experience. At Firstsource, we strive to create an environment that allows you to do your best work. Please feel free to contact us marketing@firstsource.com to try an resolve any issues you may have.

3.0

Sep 16, 2016

Good Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working culture. One get to gain knowledge about every single thing.

Cons

Team leaders and managers frowns sometimes on for not achieving respected targets.

Firstsource Solutions Response

9y

Thank you for taking the time to leave a review. We are glad to hear that you had a good experience while working for us. Firstsource encourages employees to constantly learn and grow and we apologise that you did not feel that you received the correct support while working with us. We are taking your feedback on board as we want to create an environment that allows our employees to do their best work. We wish you all the best in the future.

Viewing 3847 - 3849 of 4,232 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)