Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,232 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Sep 14, 2016

Tiring Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I worked at FirstSource, it was an okay place to work part-time. The staff who you work with are generally very nice and you are likely to make a lot of friends.

Cons

As there is such a high turnover of staff and the work is so fast-paced, the place is quite disorganized and stressful. There is hardly any work life balance and the management aren't really interested in you personally.

Firstsource Solutions Response

9y

We are happy to hear that you made some new friends while working for us and we appreciate your contribution. We are taking your feedback and addressing the areas which could be improved for our current and future employees. We would like to thank you for taking the time to leave us your comments and wish you all the very best in your future endeavours.

3.0

Sep 11, 2016

Firstsource

Customer sales advisor

Recommend

CEO approval

Business Outlook

Pros

Friendly environment. Laid back. Great social.

Cons

Pay issues. There is inconsistent incentive which is also hard to hit on certain campaigns.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

4.0

Sep 10, 2016

I have been working at FSL for more than 2 years.

Csa

Recommend

CEO approval

Business Outlook

Pros

Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees.

Cons

have been working at Jardine Lloyd full-time (More than a year) Pros Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees. Cons A little exposure for support staff. Their work is recognized rarely. Top management is good but middle management needs to more matured.

Firstsource Solutions Response

9y

Thank you for your great feedback. At Firstsource, reward and recognition are an important part of our culture. Only by motivating our employees can we guarantee the satisfaction of our clients and their customers. We would like to thank you for your contribution and your feedback helps us to make Firstsource a better place for our current and future employees.

Viewing 3850 - 3852 of 4,232 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)