Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jan 6, 2017

Medical Billing and Enrollment

Medical enrollment

Recommend

CEO approval

Business Outlook

Pros

Good work environment. Great staff. Decent hours and training.

Cons

Not yet fully developed program. Pay promises not what they were when hired. Lots of people leaving for other jobs due to unfulfilled promises of hours/pay.

Firstsource Solutions Response

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. Please feel free to drop in and see us to give us your feedback in more detail and give us the chance to change your perception.

1.0

Jan 6, 2017

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Pays well for sales. Made but fixed pay is sad But everything else is screwed up I like my job its nice as in the work

Cons

They expect to the agents to submit investment proofs in 1 hour of intimation, HR has no sense to understand what the ground staff is feeling. They say that the intimation on proof submission was shared to the TL & today is the final day for submission orelse 60% salary will go as tax for 3 months No appraisal process followed after being a top performaner, M on the same package for 2 yrs now HR & manager &TL are all plotting against the agent. They all gang up against us as if we are criminals Hr never meets the agents after induction they just dance to the TL AND managers tune Agent work at the mercy of TL as they can fire u anytime. They take advantage of your need for money and treat like scrap as per their requirements to achieve targets. No work life balance because of the split shift from so many months now

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We take all feedback into consideration in order to make Firstsource a great place to work for all of our current and future employees. . If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you

4.0

Dec 26, 2016

My review about FSL

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Carrer growth Exposure about their respective domain Visibility with the management

Cons

Decision making Compensation benefits Employee benefits

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

Viewing 3937 - 3939 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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