Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 146 reviews)); "good work environment and supportive" ((in 124 reviews)); "Work from home opportunities are best" ((in 98 reviews)); "Good work culture and balancing work life" ((in 90 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 40 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Aug 30, 2015

A company so ghetto, its theme should be "Good Times"

Data entry operator

Recommend

CEO approval

Business Outlook

Pros

Pays on time, free water, bathroom breaks.

Cons

Pay is lousy, work is tedious, developers and management located in India are incompetent, software is constantly breaking down, work expectations are unrealistic, a reform school atmosphere, training is either terrible or inconsistent, two thirds of the workers are always under six months as the company has a high turnover volume and many get out as soon as possible and on and on and on.

5.0

Aug 26, 2015

Real time delivery of client sla's

Real time analyst

Recommend

CEO approval

Business Outlook

Pros

Location suits for family and personal commitments, great teamwork within current wfm team, competitive salary, growing business with a lot of potential

Cons

Lack of structure within current role, employed since March 2015 with no clear direction on objectives of role from senior management team

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We take all feedback into consideration in order to help us to make Firstsource a better place to work. We strive to create an environment that allows you to do your best work and develop within the company. Keep up the good work!

3.0

Aug 24, 2015

Firstsource CSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is plenty of room for advancement at FS and they offer decent benefits. They encourage advancement from with-in the company. They also give you feedback after your interview to help you the next time you apply for another position. Benefits-wise I really like that I had the ability to get full benefits. They were also willing to flex the schedule to accommodate medical appointments, etc.

Cons

The main issue with working for a call center is that they'll hire almost anyone. This is no exception. Many of my peers weren't interested in actually doing work which is ridiculous since our job was very easy. Also, there was some disorganization within the company. I felt like no one had a long term plan in relation to my position which was not very comforting.

Viewing 3943 - 3945 of 4,202 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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A company so ghetto, its theme should be "Good Times"

Real time delivery of client sla's

Firstsource CSR

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