Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

May 2, 2016

Some kind of employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A paycheck some medical dental vision and some paid time off. Nothing to write home about and nothing to poo poo.

Cons

Everything is great there are no cons. Best place to work ever on Forbes or Fortune or something like that...

3.0

May 2, 2016

enjoy work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

day shifts for female employees good work culture

Cons

cab not provided for employees better food can be provided

3.0

May 2, 2016

Customer Service Associate

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Relaxed working environment, good food at the canteen, easy tasks.

Cons

Not much career growth, becomes too monotonous after a while.

Viewing 3988 - 3990 of 4,190 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Sales Executive Call Center (Bilingual, Collections)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Some kind of employee

enjoy work

Customer Service Associate

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions