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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,190 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      83% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Senior management

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Apr 13, 2016

      Don't start your career here...

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of free time, You can take as many breaks you want to and Nobody cares what you do, like whether you've reached the target and all nobody cares (not sure my team was like that).. So yeah very lenient.

      Cons

      This is a BPO, My colleagues, there were 23 in my team 20 of them were engineering graduates and Nobody could speak English including the trainer. Extremely low salary. No growth. Horrible canteen, food. Cab services..absolutely worst. Overall one F'd up place. Like one of those previous reviews states, if you're looking for a job where you can gossip, chit chat, do no work yet make some money... This is the place.

      4.0
      Apr 4, 2016

      Customer Service Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really comfortable chat center job with a strong bond to your team and supervisors. We were to handle two customer calls at once, making sure we had a good handle time along with solid metrics. Team Leads gave coachings, and made it very personable and genuine to help you succeed, rather than berating you over mistakes. Very tight community, and it was easy to get along with most people there. Overall, a comfortable job that I'll miss.

      Cons

      15 minute breaks twice a day, with a half hour lunch makes it impossible to get food in a timely manner off site. Surveys, while being valuable to the client Verizon, easily got you fired had you been slightly below the expectation. Point system for attendance, with 11 points (one day off was a point, half the day off was half a point, being late was a quarter point) to last 12 months of employment before they had reset. Very low pay/benefits for the workload we had been given.

      Viewing 3991 - 3993 of 4,190 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,298 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.