Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 144 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Work from home , good" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

Item: Firstsource Solutions
Rating: 3
Author: Current employee - Customer Service Representative

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jan 26, 2016

Verizon Chat agent

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Working for a chat center is a great thing for people that are a little on the shy side, and working for Verizon is great. As with any call center your get hired quickly. The training is very good too.

Cons

It is impossible to take two chats with complicated billing issues at the same time, and give great customer service. You just never get used to it, and while it is fun and exciting for some, for me I couldn't stop focusing on the fact that I was keeping people for an hour when they had a question that should have only taken 15 minutes.

3.0

Jan 6, 2016

Great for a beginning job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No fighting for hours, unlimited overtime, easily move up

Cons

Not enough training, pay not enough, too strict of rules

5.0

Dec 29, 2015

Firstsourse solution is very good B.p.o And customer satisfaction company.

Team manager

Recommend

CEO approval

Business Outlook

Pros

I want to make my carrier and leading Team carefully. And do team work always

Cons

No I like challenges.,, I always cooperation with Team and solve challenges, keep my position excellent To my team and handle in propper way.

Viewing 4006 - 4008 of 4,190 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Verizon Chat agent

Great for a beginning job

Firstsourse solution is very good B.p.o And customer satisfaction company.

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