Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Good work culture and learning" ((in 93 reviews)); "Work from home and flexible shifts" ((in 92 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Feb 26, 2015

So so

Tsr

Recommend

CEO approval

Business Outlook

Pros

Fair enough overall. Good place to start a career.

Cons

-Salary are not so competitive. Main reason why so many left the company -no motivation incentive or anything! Whats with that bell curve anyway. Even both of you get the same score card, your incentive are not the same. Employee are unmotivated all the time - they bend the rules just to justify that they are right! Whats the use employee handbook? - new hire have larger basic pay. It happens when they realized that there are a lot of new competitive company who give higher pay around them. Northgate is a growing business district thats why. - old emp salary is maintain as is. Wtf!

4.0

Feb 26, 2015

Sr CSA

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Best working environment where you'll find most experienced to freshers enjoying and working. No need to ask for help as it's always provided before asking

Cons

Operations team is superb but management and HR need to show more concern for employees.issues are resolved by mngmnt when it's not a concern anymore

2.0

Feb 23, 2015

gud place to earn money only

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

not such a good place to work only performance is required

Cons

no work and personal life balance

Viewing 4054 - 4056 of 4,189 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Sales Executive Call Center (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Collections call center representative (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

So so

Sr CSA

gud place to earn money only

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