Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

May 30, 2023

Poor salary for support teams

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Nothing to report here! Not a great experience

Cons

Too many to list! Salary was way below what any one should earn

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review and we apologies if your time with us did not live up to the experience we strive to provide. We do offer several pay models, and our salaries are very competitive for the sector and are reviewed annually.

1.0

May 24, 2023

Terrible place to work

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Not really much other than if you were lucky to have nice people on your team

Cons

Horrible demeaning place to work, mentally draining and sucking the life out of the entire workforce

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We hope you enjoyed working with the friendly people on our teams. We understand that the nature of our work can be intense, so the well-being of our colleagues is paramount. We make sure we have plenty of engagement activities for everyone on-site, as well as for those working from home. We also have trained mental health first aiders should you need to speak to someone. We are committed to creating a positive and supportive environment for all colleagues and always encourage open communication and feedback.

2.0

May 22, 2023

Lack of communication

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, remote position

Cons

Lack of work and having to clock out when waiting for more work to be assigned and still requiring you to get 40 hours a week, therefore not getting a set schedule. Matrix pay, so you are paid minimal amount per task worked instead of a set hourly wage, so when there is a serious lack of work, you barely make minimum wage.

Firstsource Solutions Response

3y

We are so glad to hear that you appreciated the flexible work schedule as work/life balance is something we want to ensure is not a concern for any employee. Additionally, we appreciate the feedback regarding the consistency of available work. We work to ensure that we have the proper headcount to ensure that everyone has the volume of work required to find piece rate pay rewarding and feedback from employees that have a different experience is invaluable. Thank you for your comments, and best wishes for your future career.

Viewing 430 - 432 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative