Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Jun 12, 2023

Awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Made a lot of friends there

Cons

Just an awful place to work, to get anywhere it’s who you know or who you sleep with. When I was there 2 of the ops leaders were sleeping with team leaders who were also brother and sister

Firstsource Solutions Response

3y

Thank you for leaving a review, we’re pleased to hear you made friends among our wonderful colleagues. We apologies that you felt unable to progress in your role, we have many schemes in place to enable colleagues to continually learn and further their careers with us. If you feel there are any conflicts of interest within relationships or an impact on teams, please provide as much detail as you can to HR, who will investigate.

3.0

Jun 5, 2023

Operations

Team leader

Recommend

CEO approval

Business Outlook

Pros

You will learn more to grow

Cons

Layoff, they will layoff people very easily

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We are glad to hear that you have found opportunities to learn and grow during your time with us, employee growth and development are important aspects of our organization. While every business faces its own unique challenges, it is our priority to handle any workforce changes with care, empathy, and transparency. We understand the impact such decisions can have on individuals and provide all the support we can during tough situations.

4.0

May 31, 2023

Great

Patient financial representative

Recommend

CEO approval

Business Outlook

Pros

Easy job to do, lots of free time

Cons

Low pay, no growth opportunities

Firstsource Solutions Response

3y

Thank you so much for taking the time to share your experience with Firstsource. We value any feedback we receive from our employees. We will take this feedback into consideration when considering how we can better attract and retain our employees. Thank you for sharing your insights, as they help us shape a better future for our valued employees.

Viewing 427 - 429 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative