Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (379 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

5.0

Jul 1, 2025

Overall Rating

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly Work Environment: Timely Salary Payments: Cab Facilities: Job Security:

Cons

There is no Common Employee Concerns at Firstsource.

4.0

Jun 23, 2025

FSL

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good working environment with supportive leads.

Cons

The career progression was slower than expected

Firstsource Solutions Response

1y

Thank you for your feedback! We’re happy to hear that you’ve had a positive experience with the work environment and support from your leads — that’s something we take pride in. We’d like to highlight that there are multiple Internal Job Postings (IJP) and learning & development programs available to help employees take the next step in their careers.

3.0

May 25, 2025

Flexible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Oppourtunity to earn bonus aside from salary

Cons

Can be stressful at times

Firstsource Solutions Response

1y

Thank you for your feedback. We’re pleased to hear you appreciated the opportunity to earn bonuses in addition to your salary, we know how important reward & recognition are. We also understand that the nature of the role can sometimes be challenging, and we’re committed to supporting our colleagues. We offer access to trained Mental Health First Aiders, both in person and remotely, as well as free counselling services through our health benefits provider. Thanks again for sharing your experience.

Viewing 46 - 48 of 379 Reviews

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