Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

4K reviews

1.0

May 11, 2016

It used to be a good place

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Nice people working beside you. Paid PTO. Flexible hours. The only people not stressed out and worried are the newly hired and the few that post from India.

Cons

Total miscommunication within the company and even between departments.. Management turn over is insanely high with key members of the North American offices actually leaving to work with competitors. Supervisors/managers/team leads are usually found outside smoking. Offices closing, people and clients leaving. Poor training. Managers have their favorites, who they allow to break rules (play on cell phone instead of work. Surf the internet. Stand in the hallway and gossip). This place is truly toxic with an unhealthy atmosphere.

1.0

Oct 5, 2015

Burger King Baby

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The vice president openly says anyone that wants to leave can! A great guy! Free water, who doesn't drink water every day? Break room has refrigerators, in two colors even! Constant turnover , so always fresh faces to remind you of that spark you once had!

Cons

Water often tastes funny for some reason. Ice machine filthy People constantly steal from break room Often hires unsavory and unskilled team members to fill client needs. Cleaning crew consistently changing Stress Outweighs monetary gain Barebone leadership communication structure Supervisors suffer from superiority complex Mold advisory in break room is scary. Commission based pay rate is lowered when you earn too much. Process too many claims? Expect a pay cut. Severely inadequate training (Most often, new hires give up and just sit for 8 hours or take long breaks ..for over half a year..) Pay rate fluctuates monthly. No vacation time. Openly talked down to by several mid level management. "Fortunate" , "Spoiled" among keywords during team meetings.

2.0

Jun 8, 2015

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Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

An abundance of opportunities for overtime.

Cons

A major lack of leadership. Low compensation. Expensive benefits, especially for what is offered.

Viewing 49 - 51 of 4,177 Reviews

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