Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

4K reviews

1.0

Aug 5, 2014

Awful company.

Value agent

Recommend

CEO approval

Business Outlook

Pros

Good initial training and your well deserved fortnightly pay is the only positive you'll take from this company.

Cons

After the initial training the management is a joke. Team leaders who simply do not care and will do whatever they can to get out of work, rolling their eyes if you make a perfectly reasonable request. Pay is often wrong with reluctance to rectify it. You will be hauled out in front of HR to explain yourself for any minor error. Don't see this job as a potential career in any way, just a bit of cash until you can't take it anymore or find something better.

1.0

Aug 3, 2014

Absolutely shocking, words cannot describe how awful this company is

Csa

Recommend

CEO approval

Business Outlook

Pros

The only good thing about working here is that I get a wage, other than that, there is nothing, only reason I'm still here is because I can't get another job

Cons

They don't treat you like a human being more like 'hours' They don't care if you can't get home if finish at 11pm Not allow any sick days, if you are ill then its tough, you have to deal with it. They will try and sack you over anything. Just a horrible place to work

3.0

Mar 15, 2014

Great if you don't have a life outside of work

Medical claims examiner

Recommend

CEO approval

Business Outlook

Pros

You are paid per claim that you process. If you are a hard worker you will be paid for it. The atmosphere is fairly laid back. You can listen to music all day and tune out the rest of the office which works well when you are trying to process as many claims as possible.

Cons

The management constantly makes promises that they can not keep and the overtime is absolutely ridiculous. You are basically only as good as the number of claims you process. Management is completely out of touch with reality and rarely, if ever,take suggestions from processors. If you are a top producer, any promotion that you get is a pay cut. This leads to sub par processors being promoted to leadership positions.

Viewing 52 - 54 of 4,177 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Awful company.

Absolutely shocking, words cannot describe how awful this company is

Great if you don't have a life outside of work

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