Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

How happy are Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions?

8% of Customer Service Representative/Claims Examiner employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Customer Service Representative/Claims Examiner professionals have also rated Firstsource Solutions with a 2.2 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Claims Examiner/Customer Service Representative employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Claims Examiner/Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Claims Examiner/Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

3.0

Jul 26, 2025

Good Place

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Good people to work with. Considerate and respectful

Cons

Very Low pay for employees

Firstsource Solutions Response

10mo

Thank you for sharing your experience. We’re glad to hear you work with considerate and respectful colleagues, as positive workplace relationships are a key part of job satisfaction. Compensation is an important factor in employee retention and motivation. Pay is structured according to company standards and individual performance.

2.0

Jan 6, 2025

Think twice.

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Work from home capability, can be flexible with enough notice.

Cons

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

Firstsource Solutions Response

1y

Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.

5.0

Dec 19, 2024

awesome

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

loved it great work life balance

Cons

i really don’t have any

Firstsource Solutions Response

1y

Thank you for taking the time to leave a review. We are so pleased to hear of your satisfaction as a Firstsourcer. All the best!

Viewing 4 - 6 of 59 Reviews

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