Firstsource Solutions Customer Service Representative/Claims Examiner reviews

Thank you so much for taking the time to leave us feedback. We understand that communication and the quality of training are crucial for a positive work experience. We strive to provide clear and effective communication channels and ensure that our management team is well-trained to address these concerns.We recognize the importance of proper training and are continuously working to improve our training programs. While cross-training is an integral part of employee development, we understand that it can be challenging without corresponding recognition or compensation. We are actively reviewing our training processes to ensure they are effective and that employees feel supported and valued.

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you appreciate the great pay, and the positive environment created by our managers and staff. We understand that dealing with challenging customers can be a significant aspect of the job, and it is essential for meeting our business requirements. We’re pleased to hear that you appreciate the flexibility, support, and training provided. We understand your concern about the erratic nature of pay due to the piece-rate system and the lack of compensation for downtime. While the pay structure is in line with company standards, we recognize the need to ensure that it meets the expectations and needs of our employees.