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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,177 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jun 30, 2022

Laid off and lied to

Recommend
CEO approval
Business Outlook

Pros

The orientation was great. They explained the details of the position and expectations for FirstSource. Equipment was delivered on time for my work from home position.

Cons

They will lie to you and not think twice about it. I serviced Syntellis while working for Firstsource and they never were on the same page on my progression. I was laid off due to my role being termed after a successful 6 months. They did not tell me this was a possibility during my interview. Never was once told that the position was a contract temp position. I met with directors weekly from Syntellis and was never told on how the major changes will effect my position. The company never assisted me with finding a different role (no matter how much I reached out). I was told multiple times how great of an employee I was and none of that was taken into consideration for another position. I did not hear from anyone about updates or even checking on me since the notice was given. YOU ARE A NUMBER WITH THIS COMPANY NOT A HUMAN.

1.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Can do overtime when you want to

Cons

They expect too much from you for what they give. Working extremely long hours over the weekend and some nights till midnight when it was advertised as a 9-5?

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Firstsource Solutions Response
4y
Thank you for your review. I’m sorry to hear that your time with us did not live up to your expectations. We’re a fast-paced customer service provider who are committed to being there when our customers need our support. This clearly includes weekend working but we do offer flexible shift patterns to help provide a good work-life balance. Our leadership team work hard to provide support and guidance, and our HR Team are always on hand too. I hope you took the opportunity to reach out to someone to try and address your concerns whilst you were with us, if not and you’d like to share your perspective, please contact your local HR Team in confidence. Thank you again and best wishes for your future career.
Viewing 58 - 60 of 4,177 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.