Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

83% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

4K reviews

1.0

Mar 8, 2022

Vile Company

Manager

Recommend

CEO approval

Business Outlook

Pros

HR team’s try to support employees, are supportive and helpful - found more support and knowledge from the Derby Team than my own! Wagestream

Cons

Local NI HR Team are useless; poor processes, leave grievances for months. Don’t support employees. Allow managers to get away with treating people like school children. Managers always mess up payroll and then blame payroll (worked long enough in managers roles to know who messes up what). Company is run by a group of Indian seniors who don’t understand NI culture.

Firstsource Solutions Response

Thank you for your review. I’m sorry to hear you’re not enjoying working with us and want to try and help improve things for you. Your Team Leader and HR are there to support you and help you when things go wrong. I’m sorry to hear this is not your experience and invite you to contact the HR Team locally or in Derby if you prefer. Once we have all the facts, we’ll look into this for you and try to make your work experience a better one. We have a strong people culture at Firstsource and I hope you will give us the chance to demonstrate that to you. Please reach out at your earliest convenience – we look forward to hearing from you.

1.0

Feb 26, 2022

Shocking

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime incentives - double pay for overtime

Cons

Poor management Complete lack of care for employees Favouritism More interested about numbers than employees NO mental health support Discrimination

1.0

Jan 23, 2022

Rubbish

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Nothing at all is stay away

Cons

Horrible place to work long hours rubbish pay

Firstsource Solutions Response

Thank you for your review. We are sorry to hear that you didn’t enjoy your time at Firstsource and are slightly concerned at your final comment. We strive to provide an attractive and fulfilling role for all of our employees, one where they can develop their skills and flourish in their career. We’re sorry, this wasn’t the right fit for you and wish you the best in your future career.

Viewing 61 - 63 of 4,177 Reviews

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Bilingual Collections Agent (Experience Needed)

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Vile Company

Shocking

Rubbish

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