Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 19, 2022

Poor place to work

Customer experience leader

Recommend

CEO approval

Business Outlook

Pros

None at all, don’t know how I did it for so long

Cons

No organisation No communication Poisonous environment

Firstsource Solutions Response

4y

Thank you for leaving a review. We’re sorry to hear you didn’t enjoy your time with us. We strive to provide an environment where our people feel valued and respected and one where they can fulfil their career potential. Our leadership teams work hard to provide structure and support for everyone, and our variety of media channels are designed so that you can stay connected and keep up to date whatever your preferred method might be. We’re sorry it didn’t live up to your expectations and wish you good luck in your future career.

1.0

Jan 18, 2022

Wouldn’t bother

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

None, poor training, long hours, strict school like policies for no reason, dealing with customers fed up of being harassed

Cons

Same as above, takes a real toll on mental health for some and management speak to staff terribly

Firstsource Solutions Response

4y

Thank you for taking the time to leave a review. We are sorry to hear that your time with us was not a good experience. We strive to provide a working environment where our people feel valued, respected, and treated like adults – it’s concerning to see you felt that wasn’t the case. Our training programmes are designed to equip you with the skills and knowledge required to deal with customer calls, we’re sorry this didn’t meet your needs. Our Team Leaders are there to support their people day in day out, and our Mental Health First Aiders are always on hand to provide assistance when needed. Alongside this our Employee Assistance Programme is available to everyone to help when times get tough – we hope you took advantage of this whilst you were with us. If you’d like to reach out to provide more detail, please contact your local HR Manager at your earliest convenience. We wish you all the very best in your future career.

1.0

Dec 2, 2021

Absolutely shambolic and that's being kind

Direct banking advisor

Recommend

CEO approval

Business Outlook

Pros

Very few other than meeting some really good people.

Cons

• Micromanaging to the absolute extreme. • Complete and utter lack of engagement from top to bottom. • Genuinely feels like working in a concentration camp. • Stat-bashing to the extreme. • Absolutely slaughtered with call volumes from the start of the shift to the end with minimal offline time and refuse to give 5-10 minutes ad-hoc offline time when really struggling. • ZERO incentives, regardless of how much this is preached during training, its all LIES. • The operations managers are an absolute disgrace, they will promise you a specific request until it comes to it and claim they have no clue what you are talking about. • It seems at the start of every single shift there is a fresh client requirement to be rammed down your throat, which is fine, but they expect you to perform like a robot with little motivation.

Firstsource Solutions Response

4y

Thank you for taking the time to write a review. We are sorry to hear you’re not enjoying working with us and are concerned at some of the comments you have made. We are a high volume, fast paced environment and appreciate the intensity that call volumes can sometimes bring. Our people focussed culture is designed to provide an environment where employees can grow and learn, and flourish in their careers. We are concerned if this is not what you are experiencing and would like to help make things better for you. Please reach out to your HR Manager to share your experience and discuss what we can do to improve things for you.

Viewing 64 - 66 of 4,177 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)