Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

83% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

4K reviews

1.0

Dec 1, 2021

Bullies

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Training was good and help

Cons

Bullying toxic environment awful place

Firstsource Solutions Response

Thank you for taking the time to leave a review. We’re sorry to hear that your time with us was not reflective of the people centric culture we strive to deliver. Our Team Leaders work hard to provide an environment of support and guidance and we’re sorry this was not your experience. Your comments are concerning and we have strict policies in place regarding behaviour which do not tolerate bullying in any way. We would like to know more about your personal experience and invite you to reach out to your local HR Manager at your earliest convenience.

1.0

Nov 30, 2021

Rubbish

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

None, absolutely none that I can think of

Cons

Poor pay Rubbish hours Managers think they are gods

Firstsource Solutions Response

Thank you for your review. We’re sorry to hear that you didn’t enjoy your time with us. We strive to provide an environment where our people can thrive and a compensation and benefits package that fairly rewards performance. Our leadership team work hard to provide support and guidance and to help people achieve their career goals. We’re sorry your experience was not reflective of this and hope you took the opportunity to raise your concerns whilst you were still with us. We’re always open to hearing your views and invite you to contact your local HR Manager should you wish to discuss things further.

1.0

Nov 23, 2021

Awful

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support from other employees.

Cons

Awful support from CEL’s. Absence management process is a joke. Expect 1000% effort for minimum wage. Awful IT team who leave you waiting days for a reply. Don’t care about their staff as people, only numbers. Lost a lot of amazing CEL’s and Team Leads due to treating them like crap. Gave promotions to people who didn’t deserve it.

Firstsource Solutions Response

Thank you for your review. We’re sorry to hear your time with us was not reflective of our culture. We strive to provide a supportive and people focussed environment to allow our employees to thrive in their career. We’re sorry you didn’t experience this and hope you took the opportunity to raise this with your HR team whilst you were still with us. If not, we invite you to write to your local HR manager to share your experience and put forward and views or suggestions you might have.

Viewing 67 - 69 of 4,177 Reviews

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