Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 119 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "Good work culture and learning" ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Apr 26, 2017

Claims Examiner

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flex time outside of core hours of 10 am to 6 pm - casual dress most days

Cons

Constant changes in procedure, inconsistent communication between management and staff (unwillingness to put expectations and procedure changes in writing), paid piece rate which results in some employees padding their pay. "Pay per performance" means as long as an employee makes within a certain range (lower the better) everything is good, but once you're proficient the matrix will be lowered and your pay is cut.

2.0

Apr 26, 2017

Make this your last, desperate resort

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours (best feature) Friendly co-workers for the most part Location

Cons

Matrix-style job, which would be positive, if it wasn't for the inconsistent work loads and low payout per claim processed. Certain supervisors with deplorable people management skills. Setting unreasonable expectations of entire teams based on the achievements of 2 or 3 employees.

1.0

Jun 13, 2016

Waste Of Resources

Data entry operator

Recommend

CEO approval

Business Outlook

Pros

Free food once a month Allowed to listen to (camera-free) mp3 devices.

Cons

Air quality Mold Mental health Lighting Poor management of resources

Viewing 85 - 87 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Claims Examiner

Make this your last, desperate resort

Waste Of Resources

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