Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "Good work environment and Colleagues" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Nov 12, 2014

Dream and talent killer

Customer sales advisor

Recommend

CEO approval

Business Outlook

Pros

The only good thing about working for firstsource is if you have no qualification nor experience, then it is a good place to start as you mix with every crack-heads, junkies, foulmouthed council breeds that threaten you if you have an argument which you can't even bring to HR etc.

Cons

Everything is wrong with working at Firstsource, from working with illiterates to delayed salaries. Lest I add the torture of getting bonus and they find very way to make sure you don't get it. I wouldn't wish even my enemy to work for them, they're both dream and talent killers unless you're under 20 years of age with no real life directions. I can write so much damaging facts about this company but I shall leave it for now. My advise, run for the hills if you love your sanity.

1.0

Oct 21, 2014

The experience I had was pathetic

Broadband provisioning

Recommend

CEO approval

Business Outlook

Pros

The vending machines had lower than a retail stores prices

Cons

If you succeed at meeting your targets you were pulled aside and got a warning for next to anything that you've done, example I received a written warning because a call dropped and I rang back three times and left a voicemail but I never rang the customer back on the following day. Though I did and I had the proof of it.

1.0

Jul 16, 2014

Worst place in this world to be associated with

Process excellence senior manager

Recommend

CEO approval

Business Outlook

Pros

Nothing in particular. If you can find any, you will be surprised.

Cons

Values are for name sake, leadership sucks, very poor support to employees. Professionals are leaving left, right and center. Senior leadership is not bothered about the outcome. For promotions, skill, knowledge and experience are not the criteria. May God bless the employees over there. Pathetic work place, worst place to work.

Viewing 97 - 99 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dream and talent killer

The experience I had was pathetic

Worst place in this world to be associated with

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