employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
2.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

The job being work from home

Cons

Customers are always mad when they call in.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback on the work-from-home setup. We understand that handling upset customers can be challenging, and it is a crucial part of meeting our business needs and providing quality service. We continuously strive to support our employees with the necessary tools and resources to manage these situations effectively.
5.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

overall had a good experience

Cons

There is nothing specific to be mentioned

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you had a good overall experience.
5.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible, good training, nice colleagues

Cons

No cons from me yet

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It’s great to hear that you found flexibility, good training, and nice colleagues to be positive aspects of your experience.
Viewing 118 - 120 of 380 Reviews

Glassdoor has 4,350 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.