Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

4.0

Apr 27, 2024

Fast paced remote work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fully remote job Team briefings are carried out in the mornings Some people in management are really efficient

Cons

Fully remote so can’t bond with teammates Fast paced constantly taking calls so feels exhausting Some managers know less than new trainees

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We're pleased to hear that you appreciate the fully remote job structure and the morning team briefings. It's also great to know that some members of our management team have been efficient and supportive. We aim to maintain a productive remote work environment and ensure effective communication and management across the board. We understand that working remotely can make it challenging to bond with teammates, and we are exploring ways to enhance team connectivity even in a virtual environment. We acknowledge that a fast-paced work environment can be demanding, and we are committed to providing resources and support to help manage the workload effectively.

4.0

Apr 12, 2024

Management has hired some very rude and unprofessional team leader.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunity. Think before you go there.

Cons

Bad office premises Bad choice of team leader Dirty washrooms and no way to walk No chairs for the amount of employees hired.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. While we offer a work-from-home opportunity to provide flexibility, we understand that it’s important to carefully consider the overall work environment and company culture before making a decision. We are continuously working on improving various aspects of the employee experience and appreciate your feedback..

5.0

Apr 9, 2024

Great place for a fresher to gain knowledge and experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work atmosphere and people centric

Cons

Less pay Apart from that no cons!

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the work atmosphere positive and people-centric. Creating a supportive and engaging work environment is a key priority for us.

Viewing 121 - 123 of 380 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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