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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
1.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Your team mates are the only pro with a minor pro in getting approved for Costco card

Cons

Everything else Competitive pay is just a few pence more Management is incompetent Targets are not suitable

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are committed to ensuring that salaries are paid on time, as we understand the importance of timely compensation. We’re sorry to hear about your concerns regarding the company culture. We strive to create a positive and supportive work environment for all employees. Please let us know specific issues or areas of concern so that we can address them appropriately and work towards improving the workplace culture. We understand that competitive pay may sometimes feel marginally above the industry standard, but it is aligned with our company's compensation policies. Regarding management, we have requested all available growth opportunities and skill development programs to support your professional advancement. We also acknowledge your concerns about targets; they are set based on client needs to ensure we meet our business requirements effectively.
3.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good company to work from home

Cons

They don't back their employees.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find working from home with our company to be positive. However, we understand that feeling supported is crucial. If you feel that we’re not adequately backing our employees, we’d like to know more about the specific issues you’ve encountered.
4.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work

Cons

Little growth, heavy work load

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re excited to hear that you view our company as a great place to kick start your career. We are dedicated to providing a supportive environment where employees can learn, grow, and develop their skills. We understand your concerns about limited growth opportunities and a heavy workload. Meeting client requirements often involves a demanding pace, and we recognize the importance of balancing this with career development and work-life balance.
Viewing 124 - 126 of 380 Reviews

Glassdoor has 4,347 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.