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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
2.0
Mar 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Office space Diversity Office location Staff Teamwork

Cons

Flexibility Disorganised management Supportive Unsociable hours Development opportunities

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We recognize the importance of office space, diversity, office location, staff, and teamwork in creating a positive work environment. We strive to provide a well-organized and inclusive office space that supports collaboration and reflects our commitment to diversity. Our office locations are chosen to be accessible and convenient, and we are dedicated to ensuring that our staff members are supportive and work well together. We understand that flexibility, organized management, support, and development opportunities are crucial for a positive work experience. While we strive to provide a supportive environment and meaningful learning opportunities, we also recognize that disorganized management and unsociable hours can impact job satisfaction. To address these concerns, we have established clear processes to ensure smooth operations and to meet client requirements
3.0
Mar 9, 2024
Recommend
CEO approval
Business Outlook

Pros

working environment is good and friendly

Cons

Stressful environment sometimes depands on calls

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the working environment to be good and friendly. Creating a positive and supportive atmosphere is a key priority for us, and we are committed to fostering a workplace where employees feel valued and comfortable. We understand that the environment can sometimes be stressful, especially when handling demanding calls. We are committed to providing support to help manage stress and maintain a healthy work environment. This includes offering resources for stress management and ensuring that our teams have the tools and support they need to handle challenging situations effectively.
3.0
Mar 4, 2024
Recommend
CEO approval
Business Outlook

Pros

I like the people I work with

Cons

Need better pay $14 an hour is not enough for what you have to do. Need better health insurance.

avatar
Firstsource Solutions Response
1y
We’re pleased to hear that you enjoy working with your colleagues. Building a positive and supportive team is essential to our workplace culture, and it’s great to know that you appreciate the people you work with. We understand that competitive pay and comprehensive health insurance are crucial factors in job satisfaction. Our compensation and benefits packages are designed to align with company standards and industry benchmarks.
Viewing 127 - 129 of 380 Reviews

Glassdoor has 4,357 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.