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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
3.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity to progress in company

Cons

Hift patterns are constantly changed

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you see opportunities to progress within the company. We are committed to supporting career development and growth for our employees by offering various training programs, mentorship opportunities, and career advancement paths. We understand that frequently changing shift patterns can be challenging. Our primary goal is to meet the needs of the business and our clients, which sometimes necessitates adjustments to shift schedules. We strive to communicate these changes as early as possible to minimize their impact on your personal life.
1.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers are friendly and overall has a harmonious working environment

Cons

Got into floating status twice without pay.

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Firstsource Solutions Response
2y
Thank you for your positive feedback! We create a workplace where everyone feels valued and respected, and where collaboration and camaraderie thrive. We understand the financial strain and uncertainty that this situation can cause, and we sincerely apologize for any distress it may have caused.
3.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

everyone there for the same reason, people are nice

Cons

the customers of eir are painfully entitled

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you've had a positive experience with your colleagues and feel that everyone is aligned with a common purpose. We understand that dealing with challenging customers can sometimes be difficult. Customer service roles often require patience and professionalism, especially when faced with demanding situations. We appreciate the hard work and dedication our employees put into handling these interactions with grace
Viewing 130 - 132 of 380 Reviews

Glassdoor has 4,360 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.