Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

4.0

Feb 16, 2024

Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work friendly environment, will be good if u have good manager

Cons

Strict timing, no leave and increment

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We recognize the importance of a work-friendly environment and the impact of having a good manager. While our current policies regarding timing, leave, and increments may have limitations, we are dedicated to creating a supportive and positive workplace.

2.0

Feb 5, 2024

Lacking talent development

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers Some limited opportunities for progression

Cons

Poor shift timings Lack of development structure Some managers lack emotional intelligence Led by office politics rather than performance and skills

Firstsource Solutions Response

2y

Thank you for sharing your feedback about your experience at Firstsource. We're glad to hear that you enjoyed working with our friendly people, and found that you had some opportunities for progression. However, we are sorry to hear that you faced challenges with shift timings, development structure, and certain management behaviors. We are committed to creating a culture that values performance and skills over politics. We encourage you to reach out to our HR team if you have any specific feedback or suggestions for improvement.

3.0

Jan 25, 2024

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

free equipment paid training nice people

Cons

have not picked up computers post leave long training

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to offer several benefits that contribute to a positive work experience. We understand the importance of ensuring that all equipment, such as computers, is returned promptly after leave. We kindly request that any outstanding equipment be returned at your earliest convenience to help us maintain our inventory and support other team members effectively. Regarding the length of training, we strive to provide comprehensive training to ensure that all employees are well-prepared for their roles.

Viewing 133 - 135 of 380 Reviews

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