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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
2.0
Dec 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Incentives, prize draws and positive terminologies going in.

Cons

When you scratch just a little below the surface the people meant to protect you have absolutely know idea how to implement the procedures that are in place to protect you, the employee. Clique like mentality allows for the wrong people to progress through to supervisory roles when completely ill prepared to deal with real compliance issues. Management then take no accountability for their role in initially putting the wrong people in place.

4.0
Dec 20, 2023

good job

Recommend
CEO approval
Business Outlook

Pros

Good management and wonderful experience

Cons

Odd timings and no WFH

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We appreciate your positive feedback about our management and your overall experience with us. While we may not be able to implement work-from-home policies at this time, we are committed to exploring ways to enhance work-life balance and address any perceived biases. We will continue to strive for improvements to create a positive and inclusive workplace for all our employees
Viewing 136 - 138 of 380 Reviews

Glassdoor has 4,360 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.