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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Sky campaign was great, with amazing benefits bonus free Sky and incentives. Certain managers were fantastic and previous GM was excellent. Free health care from firstsource

Cons

The truth..... managers who treat people as a number and feel it's acceptable to bully their way to the top. An operations manager or so called operations that find it acceptable to speak to advisor like something they have stood in.... (bully and victimise people to the next level- things went down hill when certain individuals were given a higher position) loss of the Sky campaign HR that really can't do their job correctly and shouldn't be in the role- Breaching DPA and GDPR with more than one person. Making over half the call centre redundant with absolutely no support to the people they did this too Broken promises off moving up the chain to have position taken off you or given "secondments" to then give external people perm positions Treated like a number not a person Over priced canteen (meant to be subsided) closed at 4pm weekdays and 2pm weekends people in work till 8pm Filthy working environment (toilets absolutely disgusting) No parking resulting in people's cars being damaged Basic pay Benefits from firstsource are not great Computers that are very outdated Broken chairs No support for DSE desks you suffer with a migraine your advised to wear sunglasses- THIS IS A COMPANIES RESPONSIBILITY! Sickness- your petrified to call in as your guilt tripped no matter the reason for absence. If you don't nail your property down it will be stolen. No phone policy- but managers playing candy crush on the so called "duty" phone Allowing managers to do as they please including coming to work under the influence of alcohol on a Sunday morning and no action being taken. (Just getting brushed under the carpet because of who they are friends with) A company who finds it acceptable to get in a 'Portaloo' and hand out sanitizers when their was no water in the building- then threaten people if they walked out they would be classed as AWOL- once again idol threats to scare people. Personal return to works completed on the call floor instead off in private and particular managers leaving this information on their desks for people to see! No privacy everyone knows why your off! ** not a professional company at all, a company that thinks it can break every working law**

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Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.
1.0
Sep 10, 2019

Not a good place to work

Recommend
CEO approval
Business Outlook

Pros

Flexible hours. Can leave for lunch. Food truck comes.

Cons

Matrix pay drops regularly. Mgmnt not fair at all. Poor mgmnt all around. Terrible work environment. If sick kid needs to be picked up from school, you cannot leave. If you do, you will have to make up time and then still be treated poorly for weeks for putting child before job. Favoritism is like nothing I have ever seen before. Timed bathroom breaks. High insurance costs. Food is stolen from fridge. Roaches in breakroom. All around terrible place to work. Literally the worst.

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Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.
1.0
Jul 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Quick employment easy interview

Cons

Poor pay unrealistic hours management are all very young and can’t seem to control staff

avatar
Firstsource Solutions Response
6y
Thanks for writing in.We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.
Viewing 130 - 132 of 4,189 Reviews

Glassdoor has 4,297 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.