Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

4K reviews

1.0

Apr 24, 2019

Only job where pay went down the harder you worked

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, casual dress code

Cons

Everything else, the harder you work matrix pay goes down

1.0

Apr 19, 2019

No concern for employees

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits package. Not much else.

Cons

Low pay, no advancement opportunities, poor quality coworkers, no concern for work-life balance. I could go on and on.

Firstsource Solutions Response

Thanks for writing in. We take your feedback seriously. At Firstsource we try our level best to ensure your experience is seamless and adds value to you. We will look into the points highlighted. Do share your contact number should you want to discuss this in detail.

1.0

Nov 8, 2018

Stay away if you are smart

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired on

Cons

You will start at an hourly rate of 11 or 12 per hour for training and then they will take away your hourly and only pay you a low per claim rate.

Firstsource Solutions Response

Thanks for writing in. We wish to understand your concern in detail and rectify if there has been a lag in any communication. Do let us know your contact details. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

Viewing 133 - 135 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Ratings by demographic groups

Reviews by job title

Only job where pay went down the harder you worked

No concern for employees

Stay away if you are smart

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