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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jan 6, 2025

Think twice.

Recommend
CEO approval
Business Outlook

Pros

Work from home capability, can be flexible with enough notice.

Cons

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

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Firstsource Solutions Response
1y
Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.
1.0
Nov 8, 2024
Recommend
CEO approval
Business Outlook

Pros

None I regret not leaving sooner

Cons

Don’t care about their staff and I worked In leadership. Everyone is a number. Save yourself dignity. Don’t go near it. Owned my an Indian company who are extorting UK citizens.

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Firstsource Solutions Response
1y
We're truly sorry to hear about your negative experience while working with us. Your feelings are valid, and we take them seriously. We want to assure you that we're committed to strengthening our workplace culture, and your feedback helps us identify areas where we can do better.
1.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

its a job when you need a Job

Cons

Its thankless work that will eat away at you

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Firstsource Solutions Response
1y
We appreciate you taking the time to share your experience with us. While we're glad that we could provide employment when you needed it, we are sorry that your experience has not been entirely positive. We aim to create a workplace where our colleagues feel valued and appreciated. We take your comments about management training and classist attitudes seriously and are committed to addressing these issues.
Viewing 181 - 183 of 4,200 Reviews

Glassdoor has 4,310 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.