Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Sep 24, 2024

Prison

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good money which is credited on time

Cons

Arrears will take forever to be credited A lot of discrepancies which do not get reverted Office politics No leaves even if you're dying Too many deductions Slavery Useless coaching

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We want to assure you that all deductions are made transparently and in accordance with company policies and regulations. If there is any confusion, we encourage you to reach out to our HR team for clarification. As for the workload and coaching, we are committed to providing meaningful support and development opportunities for our employees. We are continually reviewing and refining our training programs to ensure they are valuable and impactful. We are committed to resolving any issues promptly and transparently. If there are unresolved discrepancies, we encourage you to report them directly to our HR or support team so that we can investigate and address them as soon as possible. We strive to maintain a transparent and fair working environment where issues are addressed openly and constructively. Additionally, our work culture emphasizes the well-being of our employees, and we make every effort to accommodate leave requests, especially in urgent situations.

1.0

Sep 20, 2024

Don't work here if you value your mental health

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros about this place whatsoever. The operations manager is a bully

Cons

Where do I start this place is very toxic. The operations manager for the Sky outbound campaign is a bully who doesn't care about anyone but himself.

Firstsource Solutions Response

1y

We're deeply concerned about the serious allegations raised in this review. We take all reports of bullying and toxicity in the workplace very seriously and are committed to investigating these claims thoroughly. We strongly believe in a respectful and supportive work environment, and any behaviors contrary to these values will not be tolerated. If you haven't already done so, we encourage you to reach out to our HR department to provide further details and help us address this situation

1.0

Aug 24, 2024

Dead end job, long hours low pay.

Customer representative

Recommend

CEO approval

Business Outlook

Pros

You can work more if you want, work from home and pay on time.

Cons

Long hours, no bonus. Low study flexibility. No support, constantly changing managers. Hire you for one job then ask you to do something else like sales.

Firstsource Solutions Response

1y

Thank you for sharing your detailed feedback. We appreciate your perspective and are glad to hear that you find the work-from-home option and timely payments to be positive aspects of your experience. We understand your concerns regarding long hours, lack of bonuses, and limited study flexibility. We also recognize the challenges posed by frequent changes in management and the shifting job responsibilities. Your advice on providing more support and training is well noted. While we offer multiple training programs aimed at career growth, we are committed to improving support for all staff and ensuring that training is effectively tailored to meet the needs of different roles.

Viewing 184 - 186 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)