Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Aug 15, 2024

Don’t even think of working here

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

Work from home there’s no pros other than this

Cons

Never pay you right ,they cut ur hours what you worked for .hr is a joke ,you don’t get straight answers ,team leaders has no clue,they dont even know what they are doing ,trainings are complete useless.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. As an organization, we strive to maintain fairness, transparency, and professionalism in all aspects, including payroll and HR processes. We want to assure you that we provide comprehensive training to all team leaders to ensure they are well-equipped to support their teams effectively. We understand that accurate and timely compensation is a crucial aspect of employee satisfaction. We strive to ensure that all employees are paid correctly for the hours they work, and we are actively reviewing our processes to eliminate any discrepancies.

2.0

Apr 29, 2024

To many leaders

Patient advocate

Recommend

CEO approval

Business Outlook

Pros

It's a job.. Pay ok you just have to ask when you get hired.

Cons

This company has way to many leaders that need to be followers. And a few followers that could be good leaders. And they need to rework the leave policy. You shouldn't have to work one year before you acure any time. And if you have to take off for a sickness you owe the company.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. we acknowledge that salary expectations should be clearly communicated and understood during the hiring process. We aim to provide competitive compensation that aligns with industry standards and the role’s responsibilities. It's important to have a balanced leadership structure, and training is a key part of that. While our leadership team is well-trained, we recognize that effective leadership also involves a good mix of skills and roles.

2.0

Apr 29, 2024

Leadership doesn't lead they just point fingers

Manager

Recommend

CEO approval

Business Outlook

Pros

Okay Pay, coworkers are good

Cons

recent sr leadership changes, but no real leaders. Task masters mainly, loves to point out problems, offer few solutions.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you’re satisfied with the pay and that you have positive experiences with your coworkers. We acknowledge the concerns about recent changes in senior leadership and the perception of a lack of effective leadership. It's crucial for leaders to not only identify problems but also to actively contribute to finding solutions and guiding their teams. We are committed to ensuring that our leadership team is equipped to provide constructive support and foster a positive work environment.

Viewing 187 - 189 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Don’t even think of working here

To many leaders

Leadership doesn't lead they just point fingers

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