Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 5, 2024

Avoid like the PLAGUE

Collections officer

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing from the business, the people you work with

Cons

Incessant issues around pay from the get go, continuing after leaving the company after which HR will make up reasons to deduct your pay and provide the most obscure answers to cover it up, and will also pretend like they paid 3 weeks as opposed to the 2 they actually did at the beginning of your tenure, hoping that by the time you leaving rolls around you'll have forgotten and they can pocket a week's worth of wages from you. Overall, scummy company all around, run don't walk from any offer from them. Only rated a star because there's no way to rate zero stars.

Firstsource Solutions Response

We are sorry to hear about your negative experience with pay issues during your time with Firstsource and the problems you encountered upon leaving us. We take these matters seriously, as fair and transparent pay practices are important. If you haven’t already, we encourage you to reach out to our HR department so that we can investigate this matter further, or provide a further breakdown of your pay.

1.0

Dec 12, 2023

Not good

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The people you work with

Cons

Everything in the company is a con

Firstsource Solutions Response

Thank you for sharing your thoughts. We're glad to hear that you enjoyed working with your colleagues. However, we're disappointed to learn that other aspects of your experience did not meet your expectations. Please feel free to get in touch if there is anything specific that you would like to discuss.

2.0

Oct 25, 2023

Management

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Opportunities to grow within the company

Cons

Management is unprofessional. Heavy workloads, underpay.

Firstsource Solutions Response

Thank you for sharing your feedback. We work hard to provide each employee with the opportunity to build their careers within the organization through skill development courses offered through our internal learning platforms. It is nice to hear that this was a part of your experience with our organization. We hear your additional concerns and are committed to maintaining a professional and respectful working environment for all our employees, as well as keeping our pay structures competitive with ever-changing industry standards. We appreciate your feedback as your input will help us make improvements where necessary. Thank you again!

Viewing 190 - 192 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Avoid like the PLAGUE

Not good

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