Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

1.0

Apr 14, 2022

Discrimination

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

None. They are horrible. They don’t care about others health at all.

Cons

Horrible place to work I have never in my life been discriminated against. I can not even report this issue to anyone in higher authority because it’s not one contact information

Firstsource Solutions Response

Thank you for taking the time to write a review – your comments are really rather concerning. We pride ourselves on having strong policies in relation to diversity, equality, and inclusion and it concerns me that you say you feel discriminated against. We provide support through our Team Leaders, HR Partners, and our EAP programme – We hope you have taken the opportunity to reach out to at least one of these. However, We would also like to invite you to contact your local HR Manager who will listen in the strictest confidence, investigate your points and take any necessary action. We do hope you get in touch.

2.0

Mar 29, 2022

Its Okay...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

decent relationships can be built here call centre type of work so time can fly lots of overtime available

Cons

can easily get bored as the job is monotonous

Firstsource Solutions Response

Thanks for your review. It’s good to know you’re enjoying your time with us, and the work makes your day pass quickly. We hope you make the most of the overtime available and reap the rewards that it brings! All the best for a long and happy career with us.

3.0

Mar 23, 2022

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

You will have to work from office for a few weeks before being able to go home, but this was back in 2020 so it may have changed.

Firstsource Solutions Response

Thank you for your review. We are glad to know that you enjoyed the work-from-home option provided. We care deeply for our employees and always try to provide flexibility at work to make them feel comfortable. We wish you the best with your future endeavours.

Viewing 232 - 234 of 380 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Customer Service (CSR) reviews

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Discrimination

Its Okay...

Customer Service Representative

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