Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 146 reviews)); "good work environment and supportive" ((in 124 reviews)); "Work from home opportunities are best" ((in 98 reviews)); "Good work culture and balancing work life" ((in 90 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 40 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

May 13, 2018

What a joke

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Good team mate well some of them who haven’t got their tongues up managers arses good location down the bay plenty of place to get food

Cons

Team managers a joke ask them for help and they moan Dirty working environment toilets always stinking managers are a waste of time

2.0

Mar 24, 2018

A dangerous gamble with your career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was fortunate to have a good team and a lenient yet learned manager. I learned some really good management techniques.

Cons

Technically not much scope to learn or grow. HR and center management - worst I have seen yet. You have to fight a lot for basic amenities expected off a tech job - and you still don't get them. There is no transparency in the same department, as a result not everybody is on the same page about the application. Basically, the lower your role/position , the more ignored and insulted you are. Expect a promotion or even decent yearly raise only if you have very good terms with your manager and people that matter to make decisions or just have very good reference and you will get everything even though you lack skills.

1.0

Dec 26, 2017

claims

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there are no pros let me think? - none

Cons

terrible environment awful atmosphere humiliating and manipulative low pay no real performance recognition

Viewing 274 - 276 of 4,202 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

What a joke

A dangerous gamble with your career

claims

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions