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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 11, 2017

A nightmare

Recommend
CEO approval
Business Outlook

Pros

Your team mates. Vending machine.

Cons

Backstabbing unhelpful management who are so insecure if you are more use than them. When I was taken to a conduct meeting for the first mistake I ever made in 3 years my line manager was kind enough to post about it on Facebook I reported him but nothing ever happened even though it was supposed to be kept quiet. Given a final written warning for my first mistake Didn't handle my compassion leave properly and had to chase it up numerous times Quit the company and was promised I could come back anytime only to be rejected on my attempt to come back Managers never did the tasks they were supposed to then we were penalised for it. Goal posts kept being moved Felt like a jail not a work place Horrible equipment to work with Reeks of favoritism No chance of advancement unless you are the favorite. No understanding for the stress of the worker. Never change anything to actually suit the employees Give nice new incentives that are either attached to a near impossible target or are never delivered. One day you'll be billing then the next broadband retentions and then the next mobile sales then win back outbound.

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Firstsource Solutions Response
8y
We are glad to read, like us, your Team mates are a Pro! Our colleagues have and will always be our most valuable asset. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation. Reward and recognition are more than just buzzwords to us. We are sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. We have been awarded gold accreditation against the Investors in People Standard, joining the top seven percent of accredited organisations across the UK. This is testament to the brilliant work of our team, demonstrating that our people are at the heart of what we do for clients.
2.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook

Pros

The interview process was very easy. Training was extensive. Customers were interesting

Cons

Everything else. Schedule was constantly changing. Bonus criteria was constantly changing. Management did not advocate for their employment. Several were in unethical matters.

Viewing 277 - 279 of 4,202 Reviews

Glassdoor has 4,313 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.