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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
5.0
May 16, 2021
Recommend
CEO approval
Business Outlook

Pros

cgsd ndfg new tech great

Cons

can you see any other

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Firstsource Solutions Response
5y
Thanks for writing in. Wishing you the best with your future endeavours.
3.0
May 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Co workers helping people with no insurance

Cons

Lay offs all about numbers no compassion for employees

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Firstsource Solutions Response
5y
Thank you for your feedback. We’re happy to know that you enjoyed your position, helping others and making a difference. Our customer service representatives are at the forefront of everything we do - we care deeply about creating employment security for Firstsourcers and imbibing one of our core values 'Humaneness' i.e.: being fair, respectful, and sensitive. We have firm policies in place for our commitment to a discrimination-free work environment and strive hard to motivate and empower every single employee. We hope you had a chance to discuss your concerns with one of our HR team members or our business leaders during your tenure with us. Wishing you well with your future endeavors.
4.0
Apr 17, 2021
Recommend
CEO approval
Business Outlook

Pros

You can potentially make some really good bonus. Each employee gets free sky subscription

Cons

Management need to be more understanding at times

avatar
Firstsource Solutions Response
5y
Many thanks for your review. We're glad to know you're enjoying the exciting benefits and perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. Our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. If you have any thoughts on how we can improve, please write to your HR Manager. Wishing you a fulfilling career with Firstsource.
Viewing 283 - 285 of 380 Reviews

Glassdoor has 4,346 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.