Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 380 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

3.0

Apr 16, 2021

Nil

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Morning shift is a biggest pro

Cons

Salary packages is the one thing less offered than expected

Firstsource Solutions Response

Thanks for writing in. We’re happy to know that you are satisfied with the shift timings. We believe in equally prioritizing the demands of one's career and the demands of one's personal life such that Firstsourcers enjoy a good work-life balance. We are committed to giving Firstsourcers excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. Wishing you the best in your future endeavours.

5.0

Apr 14, 2021

Great Place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great overtime incentives, good working environment and opportunities for progression. Would of loved to stay in this role although was moving abroad.

Cons

High staff turnover due to nature of the job

Firstsource Solutions Response

Many thanks for your review. It’s encouraging to know you recommend us as an employer. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We're happy to know that you are satisfied with the compensation and benefits and the enabling work environment being provided at Firstsource. The upward mobility of employees is our key focus and we’re constantly looking for ways to ensure they have access to growth and development opportunities. Great to know that your positive experience is also reflective of the same. We put our best efforts to reduce the turnover of our staff and we are progressing in it. We encourage you to share your ideas with your Human Resources Team. Wishing you a fulfilling career with Firstsource.

5.0

Apr 10, 2021

Good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place to work friendly environment great staff

Cons

None i could think off

Firstsource Solutions Response

Many thanks for your review and it is encouraging that you recommend us as an employer. We're delighted to know about your positive work experience at Firstsource. Wishing you well with your future endeavours.

Viewing 286 - 288 of 380 Reviews

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