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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews
4.0
Sep 5, 2023
Recommend
CEO approval
Business Outlook

Pros

It has nice working environment

Cons

6 days of working,1 day week off

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We take immense pride in providing our employees with a pleasant working environment where teamwork and productivity flourish. We understand that achieving work-life balance is essential for our employees' well-being. We are actively assessing our policies to explore ways to provide a more balanced work schedule that accommodates your needs while maintaining productivity.
4.0
Aug 6, 2023
Recommend
CEO approval
Business Outlook

Pros

* Work life balance * Friendly * Growth opportunities * Voice allowance & Night shift allowance

Cons

* No proper hike * Experienced candidates Salary Slab - too low * Only one way cab provided for a certain distance * No overtime pay

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We value work-life balance and provide growth opportunities to our team members. We are committed to regularly reviewing and revising salaries to ensure that our employees are fairly compensated for their skills and experience. We believe in providing a comprehensive package that aligns with industry standards and values the contributions of our team members We understand that the transportation provision may have limitations for certain reasons within the organisation
2.0
Jul 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexibility and better work life balance

Cons

Low pay and high pressure

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. Our primary focus is on our employees satisfaction and well-being, We take pride in offering flexibility and promoting a better work-life balance for our employees. We believe that a flexible work environment helps to foster productivity and supports our employees personal well-being. We strive to set challenging goals, it is equally important to provide the necessary support and resources to handle such pressure. We will assess our work processes and expectations to create a more manageable workload for all employees. We strive to ensure fair compensation for our employee, We are committed to providing competitive compensation packages that align with your valuable contributions to the company.
Viewing 28 - 30 of 62 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.