Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews

2.0

Jan 12, 2024

Good place to earn.

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

The only benefit is the incentives one can receive, it is a decent amount for a fresher.

Cons

No growth. Will be in same position for years without a proper appraisal.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We acknowledge that incentives are a key benefit and are pleased to hear that they are seen as valuable, especially for those starting their careers. We review our performance appraisal processes to ensure they are fair, transparent, and supportive of career advancement. We value your input and will continue to focus on aligning career advancement with individual performance and professional development.

1.0

Dec 4, 2023

Worst work life balance

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nothing to mention here about the company

Cons

Minimum 14hrs of work Leads doesn't have proper knowledge to handle team members Mis Communication Work pressure

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are disappointed to hear about your experience. That is not the employee experience we stand for. Our leaders go through development programs to ensure that they are well-equipped with the knowledge and skills required to manage their teams effectively. We have enabled various communication channels to promote transparency and a collaborative work environment. We take your feedback and will strengthen this further to ensure that Firstsourcers can thrive in their roles.

4.0

Oct 16, 2023

Good company to work for

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Office hours given on your preferences

Cons

Need to stay a little longer in order to get promotion eg: team leader with fierce competition among group

Firstsource Solutions Response

2y

Career growth is based on a combination of factors, including performance, skills, and experience. We encourage you to discuss your career goals with your supervisor, as they can provide guidance on how to achieve your promotion. Employee comfort and well-being are important to us. We'll assess the availability of standard chairs for all employees and make improvements as necessary to enhance the work environment. We understand that food quality is important for your overall well-being. We'll work on improving.

Viewing 25 - 27 of 62 Reviews

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