Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (62 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews

4.0

Apr 3, 2024

CSA

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Friendly people in zone adaptability is fast

Cons

salary hike is very low

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find the people in your zone friendly and that adaptability is quick. We understand that salary hikes are a significant concern, and we want to acknowledge that our salary adjustments are based on company standards and individual performance. We continuously review our compensation practices to ensure they are fair and competitive.

4.0

Mar 25, 2024

Best firm for freshers

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Environment with rotation weekoffs and shifts

Cons

Bad management though you can see they don’t really take actions

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the work environment positive and appreciate the rotation of week-offs and shifts. We understand that effective management is crucial for a positive workplace, and we take concerns about favoritism and action-taking seriously. We train our management team to work with diversity and ensure fair and equitable treatment for all employees.

5.0

Mar 22, 2024

Job security

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good environment good infrastructure good platform for freshers

Cons

Work from home , salary concerns

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find the work environment, infrastructure, and platform supportive for freshers. We understand that concerns about work from home arrangements and salary are important. While we adhere to company standards for salary and work from home policies, we continuously review these aspects to ensure they meet the needs of our employees.

Viewing 22 - 24 of 62 Reviews

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