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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews
3.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

First source provides professional work experience providing adequate support

Cons

Lower Salary and higher working hours are the major cons

5.0
Jan 5, 2022

Great

Recommend
CEO approval
Business Outlook

Pros

Amazing work culture employee centric really helpful working culture

Cons

The company policies and incentive structure change.

avatar
Firstsource Solutions Response
4y
Thanks for sharing your experience, and we're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas, and we are always striving to make it better. We provide a comprehensive total rewards package to all our employees. Regular compensation benchmarking exercise is done by the HR team to ensure that we are on par with the market trends. We take your feedback and wish you a fantastic career with Firstsource.
1.0
Nov 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Best salaries incentives, work environment

Cons

Worst team leaders, trainers and superiority

avatar
Firstsource Solutions Response
4y
Thanks for writing in. We are happy to hear that you appreciate the culture & work environment at Firstsource. The upward mobility of employees is one of our key focus areas, and we’re constantly looking for ways to ensure you have access to growth and development opportunities. Also glad to know you've enjoyed the exciting benefits & perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Each job role has a set of responsibilities and expectations, which are clearly explained at various stages. Our endeavor is to support all our employees in the best manner. We are taking your feedback and will address the areas we missed in delivering a great experience to you.
Viewing 40 - 42 of 62 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.