Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "time" Reviews

2.0

Aug 22, 2025

If you like your mental health please reconsider

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

Great colleagues and general staff

Cons

Where to start, -managers don’t care if you’re being screamed at and will sit back and watch you be verbally abused and still have the audacity to tell you you’re in the wrong. - the toilets are never sanitary and hardly ever have toilet paper - upper management will write you up for taking to short of time on calls for ‘call avoiding’ when in reality you’re taking more calls then other people - the turn over rate are awful more and more people are leaving because of the lack of support

5.0

Aug 12, 2025

Review

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

A company that cares about its employees provides them with appropriate growth and benefits. Company culture Community Fairness.

Cons

Rigorous work schedules, especially in full-time employment, can make it difficult to balance work and personal life, potentially leading to stress.

Firstsource Solutions Response

10mo

We truly appreciate you taking the time to share your feedback. FirstSource is a company that genuinely cares for its employees, offering fair policies, a positive culture, and ample opportunities for growth and benefits. The strong sense of community and fairness fosters an environment where people feel valued and supported. While the rigorous schedules in certain roles can present challenges in balancing work and personal life, we recognize the importance of employee well-being.

1.0

Sep 3, 2025

Senior MERN stack developer

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Salary on time Remote JOb

Cons

No good increment No promotion

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We are glad to hear that employees value timely salary payments and the flexibility of remote work, as these are key aspects of our commitment to creating a stable and supportive workplace. We also acknowledge the feedback around increments and promotions. Career growth and recognition are important, and we will continue working towards strengthening our performance evaluation and reward systems to ensure employees feel valued and motivated at every stage of their journey with us.

1.0

Aug 26, 2025

Wouldn’t recommend

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

There is opportunity to work from home

Cons

Can never get holidays approved. Never been treated so badly. Have to email your manager the time you go and come back from the toilet. If you are off a call for longer than 30 seconds you have managers messaging you asking what you’re doing. They don’t pay you SSP.

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We’re glad you valued the opportunity to work from home. In some roles at Firstsource, certain processes, such as tracking time on calls or managing leave, are in place to ensure we can continue to deliver excellent service to our clients. This is down to the dedication of our people, and we continually look for ways to support and recognise them while balancing operational needs.

5.0

Aug 21, 2025

Work at First Source

Senior analyst - underwriting

Recommend

CEO approval

Business Outlook

Pros

Good work culture, management are easily approachable and responsive, salary on time, good recognition and appreciation flexible work schedule,

Cons

No issues facing for employee

Firstsource Solutions Response

9mo

Thank you for sharing your feedback.We take pride in fostering a positive work culture where management is approachable and responsive to employee needs. Employees benefit from timely salary payments, meaningful recognition, and a flexible work schedule, all of which contribute to a supportive and motivating environment.

4.0

Aug 19, 2025

Friendly environment

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Good place to work for , approachable management, flexible timings, able to give family time

Cons

Give more opportunities to grow within the organisation

Firstsource Solutions Response

10mo

We truly appreciate you taking the time to share your feedback. Firstsource provides a supportive and flexible work environment where employees benefit from approachable management, balanced work timings, and the ability to prioritize family commitments. The organization fosters a positive culture that encourages collaboration and stability. While opportunities for career growth exist, enhancing and expanding these pathways will further strengthen employee engagement and long-term development within the company.

3.0

Aug 22, 2025

No job security in current UK economic climate

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Plenty of development opportunities throughout my time in Firstsource, they also ensure you keep refreshed with lots of learning opportunities throughout the year. Employee benefits however did depend on which account you worked on. This however has dried up as the client base shrank.

Cons

As an outsourcing company. job security has always been at the back (and sometimes front) of your mind. If a client pulls out of the UK they will have to obviously shrink the workforce - from frontline to backoffice staff, regardless of performance, tenure etc. The success of the company lies in the hands of it's clients, and all too many times they've seen better value moving offshore in the post COVID years.

Firstsource Solutions Response

8mo

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated the learning opportunities and career development available during your time with us; supporting growth and continuous development is something we take pride in. We also understand your observations regarding job security. Our roles are closely linked to client requirements, and changes in the client base can sometimes lead to adjustments across teams. We recognise this can be unsettling, and we continually look for ways to communicate transparently and support colleagues through such changes wherever possible.

5.0

Aug 6, 2025

Firstsource Workplace Happiness: A Culture of Care, Collaboration, and Growth

Executive team leader

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a positive experience overall. The team environment is supportive, with friendly colleagues and approachable supervisors who make daily tasks smoother. Training is well-structured, helping new agents get comfortable quickly. Salaries are paid on time, and there are performance-based incentives that keep you motivated. The company offers job stability and opportunities to grow if you perform well. Some processes even allow flexible schedules, which helps maintain a good work-life balance.

Cons

none the work place is good

Firstsource Solutions Response

10mo

Thank you for sharing your experience. At Firstsource, we are committed to creating a positive and supportive work environment where employees feel valued and motivated. Our structured training programs, approachable leadership, and timely salary practices ensure a smooth journey for both new and existing team members. We take pride in offering job stability, growth opportunities, and performance-based incentives, along with flexible schedules in some processes to support work-life balance. We also value employee feedback and continuously work toward enhancing recognition programs and regular feedback sessions, as we believe that small gestures of appreciation make a big difference in keeping our teams motivated and engaged.

3.0

Aug 20, 2025

Poor Management

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Giving the Salary on Time

Cons

The HR management is worst

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We ensure timely salary payments, which reflects the company’s commitment to its employees. We encourage you to have open conversation with your manager with your experience.

4.0

Aug 15, 2025

My personal Experience

Process leader

Recommend

CEO approval

Business Outlook

Pros

I would say I had a fruitful journey within FirstSource. Started off at a junior level and climbed up the ladder in a short span of time which is a great indicator of a friendly, healthy, fair and employee centric work environment with endless growth opportunities. It continues to be a great experience as I continue to enjoy working and learning new things at work every day. Great experience and a great place to work at!

Cons

The only difficult part in my domain was rotational shift and rotational week off which made it very challenging to maintain a healthy work life balance.