Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "time" Reviews

5.0

Oct 15, 2025

COMPANY FEEDBACK

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The company's environment and the professionalism is top notch and its a joy to be part of this organization.

Cons

The cafeteria, whilst spacious and pleasant, can a whole lot better if there is better management of cleanliness and a well organized area for the disposal of used dishes. And revamping of vendors time and again in relation to the menu that would encourage us as employees to eat better and healthier if those options were also available.

Firstsource Solutions Response

8mo

Thank you for your thoughtful and detailed feedback. We’re pleased to hear that you value the professionalism and work environment within the organization. We encourage you to have an open conversation with the HR team so we can better understand your ideas and explore possible improvements in this area. We’re glad you recognize the management’s efforts in maintaining a supportive and engaging workplace.

1.0

Jan 12, 2026

worstest of the worst, communist mentality

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Salary on time, that is the only thing that is good, thats why people are there

Cons

no proper hike , only 1000rs fixed appraisals yearly, leaders of the leader only promote on their community or religion people, toxic environment, if u know how to catch bucket by digging grave for other please ahead, if u need mental peace and good growth then STOP HERE

Firstsource Solutions Response

5mo

We’re sorry to hear about your concerns regarding the appraisal process, growth opportunities, and workplace experience. At Firstsource, fairness, inclusivity, and transparency are values we take very seriously. Appraisals and promotions are based on defined performance metrics and merit. We would strongly encourage you to have an open and confidential discussion with your HR Business Partner or Manager so that your specific concerns can be addressed appropriately.

4.0

Oct 30, 2025

Good learning experience with supportive management

Team leader

Recommend

CEO approval

Business Outlook

Pros

* Supportive and approachable management team * Great learning exposure in process management * Good platform for career growth * Employee-friendly policies and work culture * Opportunities to lead and mentor teams

Cons

* Limited onsite opportunities for growth * Salary increments could be more competitive * Workload can be high during peak months * Need improvement in internal communication flow * Career advancement takes time in some projects

3.0

Oct 16, 2025

Company review

Team executive

Recommend

CEO approval

Business Outlook

Pros

1. Strong recognition & credentials 2.Investment in technology and innovation 3.Opportunities for new entrants / fresher 4.Diverse verticals and global presence

Cons

1.Employee compensation / benefits are often seen as low 2.Competitive pressure and margin risks 3.Career growth / advancement is not always clear or fast 4. Transport are not scheduled on time

Firstsource Solutions Response

8mo

Thank you for your detailed feedback and for highlighting several of our strengths such as recognition, innovation, opportunities for new entrants, and our global presence across diverse verticals. We truly appreciate your acknowledgment of these efforts. We also note your observations on compensation, competitive pressures, career progression, and transport scheduling. Employee compensation and benefits are reviewed periodically and are performance-linked to ensure fairness and merit-based rewards. We continue to work on enhancing transparency and accessibility of career growth opportunities through our Internal Job Posting (IJP) framework. Regarding transport scheduling, we understand the concern and will review the existing roster process to improve timeliness and communication.

5.0

Oct 31, 2025

A rewarding experience in AR operations

Sr ar caller

Recommend

CEO approval

Business Outlook

Pros

Structured routine, Team collaboration, Access to resources, Professional environment and Networking opportunities

Cons

Commute time, Less flexibility, Distractions

3.0

Oct 29, 2025

Wrong Culture

Team leader

Recommend

CEO approval

Business Outlook

Pros

Salary comes on time and Breaks are not an issue Managers are supportive

Cons

Staffs are spoiled by ignoring thier wrong behavior Salary as per market standards are low Transport issues are ongoing Attrition is always at peak

5.0

Oct 7, 2025

A positive and Supportive Environment for Growth

Team lead

Recommend

CEO approval

Business Outlook

Pros

This company provides plenty of opportunities to explore , learn and grow. Employees efforts are recognized and appreciated here . Hard work never goes unnoticed, and leadership genuinely motivates the employees to perform better. It feels good to be valued as an important part of company. one of the best things about working here is the work life balance . company understands and respect personal time, which create a healthy environment. Good work culture , helpful management and great learning opportunities . Overall, a positive and supportive environment to build a career

Cons

I could not find any cons whatsoever

Firstsource Solutions Response

8mo

Thank you for your detailed and positive feedback. We’re delighted to hear that you value the opportunities for learning, growth, and recognition within the organization. It’s encouraging to know that you appreciate our focus on work-life balance, supportive management, and overall work culture. Feedback like yours motivates us to continue fostering a positive, engaging, and career-enhancing environment for all employees.

4.0

Oct 28, 2025

Decent Job

Regional patient advocate

Recommend

CEO approval

Business Outlook

Pros

Great work-life balance, can work from home if your productivity is good.

Cons

Pay increases are pretty small. Recently lost our ability to receive bonuses and our benefits were restructured that decreased our vacation time earned.

3.0

Sep 30, 2025

Call Centre

Custiner service representative

Recommend

CEO approval

Business Outlook

Pros

Always paid on time Knew your shifts in advance

Cons

Not getting paid for upselling products when promised Call centre environment can be soul destroying

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re pleased to hear you appreciated the reliability around pay and scheduling. We understand your concerns regarding incentives and the nature of call centre work, and we’ll make sure your comments are shared with the relevant teams as we continue to review and enhance our people's experience.

4.0

Oct 4, 2025

Good Company

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Every thing is good including management and projects,I recommend everyone to get into the company to get real time experience

Cons

No negative points to highlight in this company

Firstsource Solutions Response

8mo

Thank you for your positive feedback. We’re glad to hear that you value the management, projects, and the real-time learning opportunities the company provides. It’s encouraging to know that your experience has been fully positive.